Return & Refund Policy

Thejoggers Refund Policy

Thank you for shopping at Thejoggers.

We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a  proof of your purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (info@thejoggerskenya.org) and send your item to: Thejoggers, Langata Road – opposite Uhuru Gardens.

Exempt Goods

The following are exempt from refunds:

  • Items damaged by you
  • Used items
  • Items without original packaging

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and MPESA will  be send to you within 3 – 5 days.

Late or missing refunds

  • If you have not received a refund yet, first check your MPESA account again. Then contact us on 0706-464-169, or email: info@thejoggerskenya.org

Shipping

  • Please all returns must  be sent to the following Address : Thejoggers, Langata Road – Opposite Uhuru Gardens. Nairobi.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • Please see, we cannot guarantee that we will receive your returned item.